Frequently Asked Questions

How do I create an account?

To create an account with burning gear go to the top left corner of the screen where it says login. You will be presented with a screen that enables you to sign in with Google, Facebook or to create an account with your email address.

Do you accept returns?

Yes, we accept returns for misprinted, damaged and defective items. Due to the printed-nature of the products that we produce, however, we are not able to accept returns based on buyers-remorse or improper sizing. If your item is misrepresented, damaged or defective, please fill out the form below and be sure to include your order number and as much detail as possible that describes the problem that you are having. In order to successfully process your return for misrepresented, damaged or defective items, you must submit your claim within 2 weeks from the product being received and then ship your item back to the return address on the package within one week of submitting your claim. Please do not return your item without submitting a claim first. Returned items that do not have the proper claim will get donated to charity and we will be unable to send a replacement item for no additional charge.

What are the benefits of creating a Burning Gear account?

Your Burning Gear account provides you with several benefits, which include: • the ability to receive special promotions and discounts that are exclusively availale to our members. • the ability to store your payment informaiton for easy purchases. • the ability to receive special community invitations.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. But no worries! We'll cover the costs of creating and shipping a replacement order for you. Before submitting a request for a replacement order due to being lost in the mail, please check your order confirmation email to track the status of the package in the mail. If this email states that your package has been delivered, please get in touch with your local post office to try locating the lost order before reaching out to us. In order to request a replacement for an order that is lost in the mail, please fill out the form below and be sure to include your order number and your correct shipping address, so that we can confirm that we have the proper address on file.

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